Skip to main content

Have something to say?

Tell us how we could make the product more useful to you.

🚧 Downgrade Experience: Query Blocked by “Too Many Requests” Error

We're currently investigating an issue affecting some users after they downgrade their subscription plans. 🧾 What Happened? A user downgraded from an Enterprise plan to a Professional plan and was unexpectedly blocked from running queries — even after just a single request. The error displayed: “Too many requests, try again later” The user also reported confusion around when their downgrade would take effect, expecting continued access to the higher-tier features until their billing cycle ended — since they had already paid for it. ✅ Expected Behavior: Users who downgrade should still: Retain access to their original (higher-tier) plan limits until the end of their billing cycle. Be able to run queries according to the correct current plan limits. ⚠️ Current Behavior: Users may be rate-limited incorrectly right after downgrading. Downgrade timing and access changes are not clearly communicated. This creates confusion and may lead to loss of trust or churn. 🔧 Proposed Fixes: ✅ Investigate and correct rate-limiting logic for downgraded users. ✅ Ensure users retain functionality from their previous plan until the billing cycle ends. ✅ Improve in-app messaging during plan changes to clearly explain: What features are retained When the new plan limits take effect We’re working to resolve this ASAP and will post an update here once fixed. Thanks for your patience! 🙏

TechOps2 years ago
Low Priority