⏸️ Account “On Hold” Functionality

We’re introducing new logic to gracefully handle accounts with billing issues or manual holds.

📝 What’s Changing?

Accounts that enter a billing lapse or are manually flagged will be placed “on hold” for a short period, during which all product features will be temporarily disabled.

✅ Key Behavior:

• Temporary Hold Periods:

  • Enterprise accounts: 7-day hold after failed billing

  • Individual users: 5-day hold after failed billing

• After the hold period ends, if billing is still unresolved, accounts will be moved to the Starter (free) plan.

• User Experience:

  • On-hold users will see a dialog notification preventing feature access.

  • Enterprise org members/admins will be notified when their organization is put on hold.

This improves how we handle failed payments or paused accounts, giving users time to recover before losing access.